We Have a Facebook Page?

There are several companies, organizations and even people that may not know they have a Facebook or Twitter account. For those that are aware of social media being done on their behalf, do you really know who is controlling the page and what they are saying to your customers?

I believe that social media pages can be a good way to get to know your customers, raise brand awareness and increase sales. However be sure to follow these rules when creating any social media account (Facebook, Twitter, MySpace, etc.):